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LEGAL WARNING
Ownership
The users of this web page are hereby informed, hereinafter User, that the owner of the website dbtoursbarcelona.com, hereinafter Website, is DB Tours, holder Alexander Nebot Siebert, with DNI 45788542G and whose address is Avda 301, n107 CP 08860.
Terms of use
Access to the Website is free and free provided that the user accepts the conditions of use shown when entering according to current legislation.
If the user subscribes to any service of the Website, he will do so by accepting the Terms of Use and Privacy Policy and Cookies that will be shown to him.
Accuracy of the data
The User acknowledges that the information provided is truthful and true, committing to notify any change or modification that occurs in them.
Modification of the service
Website reserves the right to modify or eliminate the services offered through the web.
General rules of use
The User undertakes to use this Website in a diligent, correct and respectful manner, especially when posting opinions and / or comments.
Likewise, it is bound by a merely enunciative title not to make comments or actions:
- Defamatory, inaccurate, false, abusive, abusive, obscene, irreverent, offensive, insulting, tacit or expressly sexual, threatening, harassing, racist, sexist, discriminatory for any reason, that violate the moral, public order, fundamental rights , public libertas, honor, privacy or image of third parties and in general current regulations, and / or illegal or infringing rights of third parties (eg, industrial and intellectual property rights, rights of privacy or publicity).
- Spam transmitters, "SPAM", commercial messages, "chain letters" or unsolicited, false, misleading mailings or promote illegal activities or rude, threatening, obscene, defamatory or libelous behavior.
- That they provide practical information about illegal activities.
- That involve any commercial activity, advertising or sales, even if there is no monetary consideration.
- That contain personal data about third parties that require the consent of the owner or owner of the rights.
The User will respond to the Website or to any third party, for any damages that may be caused as a result of breach of this obligation. Website does not intervene the contents of the Users.
Intellectual property
Through these legal conditions no intellectual or industrial property rights are transferred to this Website and its contents (photographs, videos, creations, texts, ...). The user is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting, reusing, re-sending or using any nature, by any means or procedure, of any of them, except in cases where it is legally allowed or authorized by the owner of the corresponding rights.
Website Obligations
Website is responsible for the services provided by it and the contents directly originated by the website itself and identified with its corresponding copyright.
Website will adopt the necessary measures to ensure security and privacy in communications.
Website reserves the right to temporarily suspend the provision of the service without prior notice to the User, as long as it is necessary to carry out maintenance operations, update or improvement of the service.
Website can not ensure the availability and permanent continuity of the web service due to interruptions, failures etc.
PURCHASING POLICY
Payment can be made either by credit card, Paypal, or bank transfer. If you would like to use other payment methods, please contact us using the form in the Contact Us tab.
Reservations can be made at least 48 hours in advance. In the same way, it is advisable to reserve at least 72 hours in advance to ensure availability and the best service.
When booking, 100% of the experience amount is paid. *For cash payment, check the available tours on the website (*Pay after).
Cancellation Fees
The consumer can cancel the requested services at any time according to the established conditions.
If you want to make changes to your reservation or purchase, you can email us at info@dbcntours.com.
If you wish to cancel the reservation or purchase, you can do so by sending an email to info@dbcntours.com, providing your personal information, the reservation number, the name of the tour, the date of the reservation and the means of payment .
If you cancel more than 7 days in advance, no fee will be charged.
If canceled less than 7 days in advance, 50% of the total amount will be charged.
If canceled less than 72 hours in advance, 100% of the total amount will be charged.
Cancellation fees for company outings, incentives and company events
If you cancel more than 15 days in advance, no fee will be charged.
If canceled less than 15 days in advance, 50% of the total amount will be charged.
If canceled less than 7 days in advance, 100% of the total amount will be charged.
PRIVACY POLICY
Until now, the LOPD has been complying with data privacy issues, a law that as of May 25, 2018 is replaced by the General Data Protection Regulation (RGPD) of the European Union.
This Privacy Policy will be valid only for personal data obtained on the Website, not being applicable to information collected by third parties on other websites, even if they are linked by the Website.
With this, the Website expresses its commitment to maintain and guarantee commercial relations with the User in a secure manner by protecting their personal data and guaranteeing their right to privacy.
Personal information required by Website
In order to provide our services, we need some identifying information according to the service provided by the Website:
For opinions:
- Name: to identify the User.
- Email: to know the email from which the comment was made.
For orders in the online store:
Only the data that is required to manage an order will be requested.
- Name and surnames: to manage the order.
- NIF / fiscal code: to manage the order.
- Address: to manage the order.
- Postal Code: to manage the order.
- Location: to manage the order.
- Province: to manage the order.
- Country: to manage the order.
- Language: to manage the order.
- Age: in case of legal restrictions on the service and to manage the order
- Phone: to manage the order.
- Email: to manage the order, send copies of the order and other communications related to the order.
For the private area of clients:
The client area is a private area. The person responsible for the Website will provide you with a username and password so that as a User you can access this restricted service, understanding that you accept all the legal conditions.
For the contact form:
- Name and surname: to be able to answer the query.
- Phone: to answer the query
- Email: to answer the query
To make online payments:
In case of using a credit or debit card or a PayPal account to make the online payment of a service, the banking or financial data of the User involved in the payment are always managed directly by the providers indicated in the conditions section of payment and cancellation. Website will never have access to the User's bank details, unless expressly stated by the customer in payments by bank transfer.
Additionally, when you visit our Website, certain information is automatically stored for technical reasons such as the IP address assigned by your Internet access provider.
Legitimation
Thanks to the consent, we can process your data, this being a mandatory requirement so that you can access the Website services correctly.
The user has his right to be forgotten when all his data is deleted from our database.
Category of the data
The data collected by the Website are not considered sensitive or protected data.
According to article 9.1 of the new general regulation of data protection of the European Union (RGPD) sensitive or protected data are considered personal data that reveal:
- Ethnic or racial origin.
- Political opinions.
- Religious or philosophical convictions.
- Union membership.
- The treatment of genetic data.
- Biometric data aimed at uniquely identifying a natural person.
- Health related data.
- <span >Data relating to the sexual life or sexual orientation of a natural person.
- <span >We only work with the minimum identifying data to carry out our work: name, surname, address, telephone number, age, email, tax ID number.
Time of conservation of the data
The customer's data: name, phone, postal address, email, etc. will remain in our system what is legally and technically required for the normal operation of the Website, unless the User exercises his right to its elimination or update.
Application regulations
Since May 25, 2018, Website is governed by the General Regulation on Data Protection (RGPD) of the European Union. https://www.boe.es/doue/2016/119/L00001-00088.pdf
Security measures
The server is hosted by Digital Ocean LLC, the necessary technical and organizational security measures are implemented to guarantee the security of the User's personal data and thus avoid its alteration, loss and treatment and / or unauthorized access. This, given the state of the technology, the nature of the stored data and the risks to which they are exposed, come from human action or from the physical or natural environment. All in accordance with the provisions of the GDPR.
Likewise, Digital Ocean LLC has established additional measures in order to strengthen the confidentiality and integrity of the information on this Website. Continually maintaining the supervision, control and evaluation of the processes to ensure respect for the privacy of the data.
Rights exercises
Those Users who have provided their data to the Website may contact the owner of the website in order to exercise their right to access their data, rectification or deletion, limitation and opposition regarding the data included in their files. The method that the User must use to communicate with the Website will be through his registered email account in our web service.
The User may exercise their rights through communication addressed to the Website with the reference "Data Protection", specifying their data, proving their identity and the reasons for their request at the following address info@dbcntours.com.
Any information that we need to store by virtue of a legal, fiscal or contractual obligation, will be blocked and only used for said purposes instead of being deleted.
Modification of the privacy policy
Website reserves the right to modify the Privacy Policy, motivated by a legislative, jurisprudential or doctrinal change of the Spanish Agency for Data Protection.
Any modification of the Privacy Policy will be published at least ten days before its effective application.
Person in charge of the file and in charge of the treatment
The person responsible for the data file is the owner of the Website.
Services offered by third parties
To provide services strictly necessary for the proper functioning of the website, the following service providers comply with the applicable privacy policies:
Social Plugins
On our website we offer links and services to various social networks. If the user is a member of a social network and clicks on the corresponding link, the social network provider can associate his profile data with the information of his visit to the website.
Therefore, the user must be informed about the functions and policies related to the processing of their personal data of the corresponding social network. Whether you access our social networking sites or share information about them.
The user can at any time carry out the privacy policy of social networks, access and their profile.
Acceptance, consent and revocability
The User declares to have been informed of the present conditions on protection of personal data, accepting and consenting to the treatment thereof by the Website in the manner and for the purposes indicated in the Legal Notice.
At any time the User may revoke their data, but without affecting actions already carried out in the past, that is, without retroactive character.